Best Customer Service Award for 2025

With our research from November 2021 to February 2025, we are happy to announce that the Cashfree payment gateway has won the Best Customer Service award for 2025.

This Best Customer Service Award for 2025 is given to only those Indian financial institutions that provide outstanding performance in customer service and 99.9% customer satisfaction.

This Award is sponsored by Excellloans Pvt Ltd to provide transparent and unbiased information to business owners in India so that they can make informed decisions for their business.

Cashfree may be a good fit for some businesses or may not be a good fit for other businesses.

But this information is important to make an informed decision for businesses.

Selection process

We select a financial institution if and only if it provides 99.9% satisfactory results to its customers

Without much delay and have a good reputation in the market.

Application Process

To keep the award unbiased,there is no application process or fee to get this award.

We select companies if

1. They are registered as per the Company Act 2013 or 2017 or the Banking Act as Pvt Ltd or a public limited company or banking company in India.

2. It provides outstanding, customer-friendly service to customers, which is more than customer expectations.

Reason for Selection

The Response from Customer Service during office hours to customers—10/10

Response from customer service after office hours—10/10

The Response from customer service during holidays—10/10

Response from the technical team during office hours to customers—10/10

The Response from the technical team after office hours—9/10

Response from the technical team during holidays—7/10

Drawbacks

1. No Upsell or Downsell : It does not provide PCIDSS certification, i.e., if businesses want to offer upsells or downsells in the sales funnel, then it is not useful.

2.Redirection:It redirects the buyer to the platform of the bank for payment. Payment on the same platform is not possible.

Strenth

1. On-demand settlement:It can provide on-demand settlement during holidays..

2. Subscription:Good for businesses, which work on subscriptions like software.
3. Transparent: Provide a 100% real-time report for all transactions.
4. Early settlement cycle : It may provide one-day settlement or even same-day settlement after several months if the user needs.

Conratulations to cashfree and team cashfree.

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